Get Our Newsletter

Subscribe to the NTC mailing list to receive product updates!

Warranty Information

LIMITED WARRANTY

NTC Energy warrants that the electronics and components of its properly installed Product will be free from defects in material and workmanship for a period of five (5) years.

 

This warranty is limited to the repair and replacement of parts and the necessary labor and services required to repair the Product, as provided below.  Defects in material or workmanship do not include improper installation or operation, alterations, power surges or overheating due to external conditions.

 

THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY NTC ENERGY. NTC ENERGY MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND THERE IS EXPRESSLY EXCLUDED ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

Warranty Activation

This limited warranty is automatically activated upon NTC Energy receiving a completed warranty registration form within thirty (30) days after installation of the Product or ninety (90) days after shipment of the Product, whichever is sooner.  Upon receipt of a timely submitted and completed warranty registration form, NTC Energy will forward an acknowledgment for each registration along with a reference number for future correspondence related to that Product.


Service Claims

Service claims can be made by contacting NTC’s Customer Service by calling: 1-844-863-9832 between 8:00 AM and 6:00 PM pacific standard time (USA) to initiate the process for problem resolution under this limited warranty.  NTC Energy may elect to inspect the product on the customer’s premises, or issue an RMA number so that the product may be returned to the factory for testing.  RMA numbers will only be issued to the direct purchaser of the LED Product from NTC Energy. The following information is required to obtain a RMA number;

1. Company name and address and contact person.

2. NTC Energy part number, date code, quantity and description of the problem.

All product warranty returns, repairs, replacements or credits are handled between NTC Energy and the direct purchaser. Attach a brief written description of the problem to the product or packing list along with the RMA number that was issued.  Return the product, freight prepaid, to: NTC Energy RMA Dept. 255 Vineland Ave. City of Industry, CA 91746


Labor Options

No labor allowance is made for repair or replacement of any Product except during the limited warranty period.  NTC Energy provides the following two labor options for service under this limited warranty, which NTC Energy has the exclusive right to select in its sole discretion;

1. NTC Energy will contact a service provider and coordinate the removal, repair, and/or replacement of a defective Product, at no cost to the user of Product; or

2. NTC Energy will reimburse the direct purchaser of the Product the reasonable, customary, and necessary costs for removing and replacing the Product. However, NTC Energy shall not be responsible for reimbursing for any such costs that are not pre-approved, in writing, by NTC Energy prior to those costs being incurred.

 

LIMITATION OF LIABILITY

The Product(s) is/are not warranted against costs that may be incurred in connection with changes or modifications to the Product(s), which may be required to accommodate site conditions and/or faulty building construction or design.  In addition, the Product(s) is/are not warranted against cost resulting from installation of third party components, failures of third party supplied components, or failures of NTC Energy supplied Product(s) caused by a third party supplied component.  The Product(s) is/are not warranted against cost resulting from extenuating circumstances such as "dirty power" or power spikes in applications where 480V power is stepped-down to accommodate the Product(s). Photocells (standard issue NEMA and button type), occupancy sensors, low voltage indicators, fuses, surge suppressors and other third party accessories that are not manufactured by NTC Energy are excluded from this warranty, but may be covered by a third party manufacturer.  Such third party manufacturer shall be solely responsible for the costs related to any claims associated with any such accessories.  Extended life photocells carry a 5-year limited warranty from the third party manufacturer.  Emergency battery packs and polycarbonate lenses (used on vandal resistant products or as vandal resistant covers or options) have a Warranty Period of 1 year.

If there is a defect in material or workmanship, the product will be (at NTC Energy’s sole discretion) repaired, retested, and returned or replaced.  Repaired or replaced products will be returned at no charge, freight prepaid by NTC Energy.  Unrepairable products will be scrapped.

The foregoing shall constitute the sole and exclusive remedy of the purchaser and the sole and exclusive liability of NTC Energy. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. NTC Energy will not, under any circumstance, whether as a result of breach of contract or warranty, tort, or otherwise, be liable for any incidental, special, or consequential damages, including lost profits or revenues or any other costs or damages. NTC Energy reserves the right to examine all failed products and reserves the right to be the sole judge as to whether any products are defective and covered under this warranty.